Below are frequently asked questions about setting up a conference call and using the reservationless audio conferencing features.
When should I use Reservationless-Plus conferencing?
You can use Reservationless-Plus conferencing anytime you are hosting smaller meetings that do not require a reservation or an operator to conduct a call.
How do I schedule a Reservationless-Plus call?
No reservations are required with Reservationless-Plus. Just inform your participants of the time, day and dial-in information.
What features are available with Reservationless-Plus?
Reservationless-Plus offers a variety of features to enhance your call including record and playback, project codes for bill back, toll-free dial-in for international participants and operator assistance. Click here to see a complete list of available features.
Can I still request operator assistance during my call?
At any time during your call, you can request an operator simply by pressing *0 on your phone keypad.
How many participants can I have on a Reservationless-Plus call?
You can have up to 150 participants on a Reservationless-Plus call.
How do I start a Reservationless-Plus conference call?
To start a call:
- Give your participants the date and time of your conference call, your dial-in number, conference code, security passcode, if this option is enabled.
- At the specified time, dial your Reservationless-Plus dial-in number.
- When prompted, enter your conference code followed by #.
- When prompted, press * to identify yourself as the leader, then enter your leader PIN followed by #.
- Press 1 to begin your conference or press 2 to change your default conference options.
If the security passcode option is enabled you will be prompted to enter the passcode at this time.
How do participants join my Reservationless-Plus call?
For participants to join your call, instruct them to:
- At the specified time, dial your Reservationless-Plus dial-in number.
- When prompted, enter your conference code followed by #.
What happens when I can’t remember my leader PIN when I am initiating a conference call?
After entering the incorrect PIN three times, you will be transferred to an operator. In order to receive your leader PIN, you must provide the operator with your correct owner number and your first and last name.
What happens when either I or a participant enters the wrong conference code when joining a Reservationless-Plus call?
After entering the incorrect conference code three times, you will be disconnected. Please confirm your conference code and try to join your conference again.
Will Group Mute continue to work for participants who join my call after I execute the command?
Yes, participants that join the conference after you complete the Group Mute command will be muted.
What is the purpose of my owner number?
Owner numbers are assigned to each user and are your unique identifier. When you are setting up a conference with an operator or requesting edits to your account settings, your owner number is used to identify your conferencing account.
How do I access or change my conference code?
To access or change your conference code:
- Go to www.tcconline.com.
- Enter your username and password (if you have not established an online account, please create that first).
- Click Manage Your Account.
- Click View/Edit Owner Information.
- Click View Product Details.
- Access and change your conference code.
How do I access or change my leader PIN?
To access or change your leader PIN:
- Go to www.tcconline.com.
- Enter your username and password (if you have not established an online account, please create that first).
- Click Manage Your Account.
- Click View/Edit Owner Information.
- Click View Product Details.
- Access and change your leader PIN.
Where can I access my international dial-in numbers?
Leaders Only
- Go to www.tcconline.com.
- Enter your username and password (if you have not established an online account, please create that first).
- Click Login.
- Choose your conferencing service in the My Dial-In Information section. A new window will appear with a list of your designated dial-in numbers.
Leaders and Participants
- Go to www.tcconline.com.
- Enter your conference code in the Join an Audio Meeting section.
- As you enter your conference code a link will appear above that field to view your dial-in numbers.
- Click View Dial-In Numbers. A new window will appear with a list of your designated dial-in numbers.
Where can I access my Reservationless-Plus account online?
You can access your Reservationless-Plus account online at www.tcconline.com. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.
No obligations. No contracts.
Just quality service for your conference calling.